App Works on a Phone Hotspot but Not on Home Wi-Fi: What That Tells You
One test, two networks. The result points you to the app, the TV, the router or your internet provider.
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Troubleshooting guides for streaming devices and apps. Filter by device or topic, or type a few words.
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Clear Cache vs Clear Data on Fire TV and Android TV: Which One to Use
Which button is safe to press first, what each one removes, whether clearing the cache signs you out, and what to try if the app still fails afterwards.
Fire TV Buffers in One App but Other Apps Are Fine
Three quick tests tell you whether to look at the app, your account, the Fire TV or your network, and what each test can and cannot prove.
Fire TV Is Connected to Wi-Fi but Apps Won't Load
Work out whether the problem is your network, one app, your account or the Fire TV itself, and fix it without a factory reset.
Force Stop vs Clear Cache on Google TV: What Each One Does
What force stop, clear cache and clear data do on Google TV, what Google's own pages say and do not say, and the order to try them.
How to Check the Internet Connection on a Fire TV Stick
Open the Network Status tool, read its two results, and find out what each one can and cannot tell you.
How to Find an App's Version on Fire TV, Android TV, Samsung and LG
Where each device shows the version number of an installed app, what is documented and what is not, and how to check for an update.
IBO Player Pro: MAC Address and Device Key, What Is Documented
What the developer says about the MAC address, what it does not say about a Device Key or where the app shows either, and which devices it lists.
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